Terms of Service

Primary Jurisdiction

These Terms are governed by the laws of the Republic of Kosovo. Exclusive jurisdiction: Courts of Prishtina.

International Alternative Dispute Resolution (ADR)

For our international clients (US/EU), we offer additional dispute resolution mechanisms:

• Digital Arbitration: Via recognized online dispute resolution platforms
• Mediation Services: Through international mediation centers
• Language Support: Proceedings available in English, Albanian, and major EU languages
• Enforcement: Arbitration awards enforceable under international conventions

This dual approach provides global clients with familiar dispute resolution options while maintaining our Kosovo legal foundation.

Resolution Process

We are committed to resolving disputes amicably and efficiently. In the event of a dispute:

1. Informal Resolution: Contact us at hello@mebigx.com to discuss the issue
2. Mediation: If informal resolution fails, we agree to mediation through recognized international mediation centers
3. Arbitration: As an alternative to court proceedings, using internationally recognized arbitration rules
4. Court Proceedings: As a final resort, courts in Prishtina, Kosovo

Cost Allocation

Each party bears its own costs for dispute resolution, unless otherwise agreed in writing. For international arbitration, costs will be allocated according to the applicable arbitration rules.

Termination by Client

You may terminate our services at any time by providing written notice to hello@mebigx.com. Termination will be effective according to the terms of your specific service agreement.

Termination by MEBIGX

We may terminate or suspend services for:

• Violation of these terms of service
• Non-payment of fees for services rendered
• Illegal or unethical use of our services
• Breach of confidentiality agreements
• Material breach of service-specific agreements

Effect of Termination

Upon termination, your rights and obligations under these terms will survive as necessary to protect the interests of both parties. We will provide you with any deliverables completed prior to termination, subject to payment of all outstanding fees.

Pricing and Invoicing

All prices are quoted in EUR unless otherwise specified in writing. We will provide detailed invoices for all services rendered, with payment terms clearly outlined in your service agreement.

Payment Methods

We accept the following payment methods:

• Bank Transfer: Direct bank transfer to our designated account
• Credit Card: Visa, Mastercard, American Express (subject to processing fees)
• Digital Wallets: PayPal, Wise, and other recognized digital payment platforms
• Cryptocurrency: Bitcoin, Ethereum (for qualifying clients)

Payment Schedule

Payment terms are as follows:

• Net 30 Days: For established clients with ongoing relationships
• 50% Upfront: For new clients and projects exceeding €10,000
• 100% Upfront: For projects under €5,000 or for clients with no payment history

Late Payments & Service Suspension

Late payments significantly disrupt our infrastructure operations. In the event an invoice is overdue by more than 7 days, MEBIGX reserves the right to charge a fixed Administrative Recovery Fee of €100 per week to cover debt collection and administrative overhead. Furthermore, we reserve the absolute right to suspend all services, including website hosting, maintenance, and technical support, for accounts with overdue payments exceeding 15 days.

Mutual Confidentiality

Both parties agree to maintain confidentiality of all information exchanged during the course of our business relationship. This includes, but is not limited to:

• Business information and strategies
• Technical specifications and proprietary information
• Client lists and customer data
• Financial information and pricing structures
• Marketing materials and campaign strategies

Obligations

Both parties agree to:

• Use confidential information only for business purposes
• Protect information with reasonable care and security measures
• Restrict access to confidential information to employees with a need-to-know
• Maintain confidentiality for 5 years after relationship termination

Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of the receiving party
• Is already in the receiving party's possession prior to disclosure
• Is independently developed by the receiving party
• Is required to be disclosed by law or court order

Service Warranty

We warrant that our services will be performed with reasonable care and skill, in accordance with industry standards. However, we do not warrant that:

• Services will be error-free or uninterrupted
• Results will meet your specific business objectives
• Third-party services will be available or error-free
• Your use of our services will comply with all applicable laws

No Implied Warranties

All services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, MEBIGX Digital Studio shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services.

Unforeseeable Circumstances

We are not liable for failures to perform our obligations under these terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God, or extreme weather events
• War, terrorism, civil unrest, or political instability
• Government actions, regulations, or legal requirements
• Internet infrastructure failures or widespread outages
• Third-party service failures beyond our control
• Pandemics, public health emergencies, or quarantine measures

Obligations During Force Majeure

If affected by force majeure, we will:

• Notify you of the circumstances as soon as reasonably possible
• Use reasonable efforts to mitigate the impact on our services
• Resume performance as soon as the circumstances are resolved
• Provide pro-rata refunds for services not rendered due to the disruption

Client Assignment

You may not assign or transfer your rights and obligations under these terms without our prior written consent. Any attempted assignment without consent will be null and void.

MEBIGX Assignment

We may assign or transfer our rights and obligations under these terms to a successor organization. In such event, your rights and benefits under these terms will transfer to and bind the successor organization.

Third-Party Beneficiaries

These terms benefit and bind the parties, their successors, and permitted assigns. Nothing in these terms is intended to confer any rights on any third-party beneficiaries.